Frequently Asked Questions
What types of products do you offer at PrimeLift?
We offer a wide range of gym and fitness products, including strength training gear, resistance bands, yoga and recovery essentials, smart fitness devices, core and breathing trainers, and women’s activewear.
What is the shipping time for my order?
We aim to get your order to you as quickly as possible! Our typical shipping time is between 12 to 15 days. We work hard to ensure your products reach you safely and in a timely manner.
Can I track my order?
Once your order is dispatched, we’ll send you a tracking number via email. Use it to follow your package until it arrives.
How can I contact customer service?
Our customer support team is here to assist you! You can reach out to us via email at janmad1312@gmail.com. We're happy to help with any questions, concerns, or product support you may need.
What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal. We strive to make the checkout process as smooth as possible for your convenience.
Do you offer returns or exchanges?
Yes, we have a 14-day return policy. If for any reason you're not satisfied with your purchase, please contact us at janmad1312@gmail.com, and we’ll guide you through the process for returns or exchanges.
How do I stay informed about new products?
To stay up-to-date on our latest products, and offers, subscribe to our newsletter or follow us on social media.
Is my personal information secure?
Yes, we take your privacy and security seriously. Our website uses SSL encryption to ensure your personal information is kept safe during the checkout process.